When Should I Open a Dispute?

Ted Rodney • October 9, 2017

Cardsphere requires both senders and receivers to understand their responsibilities, as outlined in the Terms & Conditions. Where one or both traders believe that something has gone wrong, they can open a dispute, which notifies a Cardsphere admin to come and help sort things out. Which leaves the question, when should you open a dispute?

The short answer is: whenever you feel like you need to open one. This is your way to ask for help, and we always want to be there to help when you need us.

Of course, there are still some general guidelines you can follow when opening a dispute:

1) Try contacting your partner first.

As a first step in a dispute, administrators will encourage traders to settle the dispute without our having to intervene. Getting the conversation started ahead of time will help speed things up. If you have attempted to communicate and received no response, this also demonstrates each trader's level of cooperativeness.

2) Be patient with timelines.

Senders can take up to 3 business days to ship their cards out. This means evenings and holidays can push this out to 5 or 6 days in some cases. If your wants are time-senstive, please include this in your trade notes for others to see.

Postal services do an amazing job most of the time. Packages coming in late are not uncommon. In general, allow for 10 - 14 days for domestic mail to arrive and 14 - 28 days for international mail to arrive. For specifics, feel free to message your trade partner and ask about typical shipping times between your countries.